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Net Promoter Score (NPS) Calculator
Calculate your Net Promoter Score from survey responses.
About This Calculator
NPS was developed by Bain's Fred Reichheld and published in a 2003 Harvard Business Review article. Apple's NPS consistently exceeds 70; Tesla topped 90 in 2021. Industry averages: Software 40–50, Financial Services 35–40, Airlines 25–30. Below 0 means your detractors outnumber promoters.